Frequently Asked Questions
- What are the basic requirements that I need to view the Tegrity lectures?
- What happens if I cannot view the Tegrity lectures?
- I have completed the readiness test, is that all I need to do to view the Tegrity lectures?
- What does audio only mean? Will I still be able to see the slides if I choose this link?
- What are the advantages of choosing the audio only link?
- I share 256K cable connection with three other roommates; will I be able to view the Tegrity lectures?
- Can I view Tegrity from my wireless laptop?
- Can I view Tegrity from a dial in connection?
- If I can’t get this figured out, where can I view Tegrity lectures on campus?
- If I am a distance student and need help, what do I need to do?
- When I try to watch Tegrity sessions, I am stuck at "Downloading Java Components", why?
- Why can't I watch a Tegrity session on a Mac?
- When I try to watch a Tegrity session the video is very blurry and choppy.
- Why can’t I watch a Tegrity session on my Windows 95 or NT based computer?
- Why when I try to view a Tegrity session do I get a Windows Media error code?
Frequently Asked Questions
What are the basic requirements that I need to view the Tegrity lectures?
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What happens if I cannot view the Tegrity lectures?
If you can’t view the Tegrity lectures try these steps:
1. Check to make sure you have Java installed on your computer
2. See if you have a Pop-Up blocker installed
3. Make sure you are connected to the internet
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I have completed the readiness test, is that all I need to do to view the Tegrity lectures?
Make sure after you go through the readiness test and install any programs that you need. You also will need to restart your computer. If you failed any portion of the readiness test please call tech support at 785-532-7722.
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What does audio only mean? Will I still be able to see the slides if I choose this link?
When you choose the speed that you want to view the lectures, there is an “audio only” link. When you choose this link, you will be able to hear the instructor and see the slides. The only thing you can’t do is see the video that would be in the upper left hand corner.
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What are the advantages of choosing the audio only link?
When you select the 28k audio only you are sure to get the instructor’s audio/slides synchronized with no buffering.
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I share 256K cable connection with three other roommates; will I be able to view the Tegrity lectures?
When sharing your Internet connection with other people your connection speed is greatly reduced. If you are experiencing playback problems please try selecting a lower player speed.
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Can I view Tegrity from my wireless laptop?
Yes you can, but you will need to select the Tegrity speed that goes with your appropriate Internet connection.
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Can I view Tegrity from a dial in connection?
If you using a dial-in connection, you will need to select the 28k connection speed. If you choose a faster speed your lecture with be pausing and/or not in sync as normal.
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If I can’t get this figured out, where can I view Tegrity lectures on campus?
If you can’t get Tegrity to work on your computer, you can view the lectures on any of the 489 public computers on campus. If you need additional help, go to the Help Desk in 313 Hale Library and they will set you up on a computer in the Media Development Center or another nearby computer.
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If I am a distance student and need help, what do I need to do?
You can call 785-532-7722 or e-mail helpdesk@ksu.edu and the Help Desk consultants will help you. If it is necessary and you have an Internet connection, they can take over your computer remotely and assist with fixing the problem.
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When I try to watch Tegrity sessions, I am stuck at "Downloading Java Components", why?
Java is required to watch Tegrity sessions. If you do not have Java installed, please download Java here in the Downloads Section under Support.
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Why can't I watch a Tegrity session on a Mac?
Tegrity does support Mac viewers, but the session itself needs to be enabled for "Mac Support". This is an option selected by the instructor of the session. If the session was not recorded with "Mac support" enabled, only Windows viewers will be able to watch that session.
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When I try to watch a Tegrity session the video is very blurry and choppy.
If you are using a dial in modem you should select a connection speed that is less than or equal to your connection speed and not greater. You cannot watch a Tegrity session at 100kbps if your dial in modem is at 28.8kbps. Especially slow connection speeds may need to choose 28kbps audio only for best results.
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Why can’t I watch a Tegrity session on my Windows 95 or NT based computer?
Tegrity uses codec 9 to display sessions with screen recordings. Codec 9 comes with Windows Media Player 9. Unfortunately, Microsoft did not release a version of Windows Media Player 9 for Windows 95 or NT. For more information, please visit http://support.microsoft.com.
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Why when I try to view a Tegrity session do I get a Windows Media error code?
This usually is caused by the Tegrity server. If you were able to watch a Tegrity session before, most likely there is heavy network traffic on the Tegrity server and Windows Media has "timed out". If this is the case, you can try to view the session at a later time. If it happens all the time, then there is an issue with the Tegrity server and the Tegrity administrator of that server will need to contact Tegrity Technical Support for further assistance on the issue.
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